Contact information

Elite Vault Supply values clear communication and helpful customer support. Whether you have a question about a notebook, want to learn more about our journaling stickers, need assistance with a washi tape order, or would like an update on a return or shipment, our customer service team is available to receive your inquiry.

1. Business Information

Business Name: NS ONE LLC
Store Name: Elite Vault Supply
Website: https://www.elitevaultsupply.us/
Business Address:
6550 St. Augustine Road, Suite 304
Jacksonville, FL 32217
United States

2. Customer Service Contact

Contact Person: Jannette Angella Campbell
Customer Service Email: [email protected]

For the most efficient assistance, please contact us by email and include your order number whenever your inquiry concerns an existing purchase.

3. Types of Assistance

Customers may contact us regarding:

  • Product details, including paper washi tape, journaling stickers, and notebooks.

  • Product availability and order questions.

  • Payment confirmation and order status.

  • Shipping charges, tracking information, and delivery concerns.

  • Incorrect, damaged, or missing products.

  • Return requests and refund inquiries.

  • Website access or checkout difficulties.

  • Privacy questions and requests concerning personal information.

  • General comments, suggestions, or feedback about our store.

4. Information to Include in Your Message

To help us understand your request and avoid unnecessary delays, please include relevant details such as:

  • Your name.

  • Your order number, if applicable.

  • The email address associated with your purchase.

  • The product or service involved.

  • A clear explanation of your question or concern.

  • Photographs or other supporting information, where relevant.

Please do not include full payment-card numbers, account passwords, or other highly sensitive credentials in your email.

5. Customer Support and Response

We aim to review incoming messages and respond as promptly as reasonably possible. Response times may vary depending on inquiry volume, holidays, and the complexity of the matter.

For matters involving damaged merchandise, delivery problems, or refunds, providing complete order information at the beginning of the conversation can help us investigate more efficiently.

6. Written Correspondence

Customers who need to send written correspondence may use the business address listed above:

NS ONE LLC – Elite Vault Supply
6550 St. Augustine Road, Suite 304
Jacksonville, FL 32217
United States

Please contact us by email before mailing merchandise or time-sensitive documents so that we can provide the appropriate instructions.