Refund policy
At Elite Vault Supply, we believe that stationery should make everyday organization, journaling, and creative expression more enjoyable. We want every order to arrive in satisfactory condition and every customer to feel confident when choosing paper washi tape, decorative stickers, notebooks, and other creative supplies from our store.
This Return and Refund Policy explains the circumstances in which a return or refund may be requested, how returned products are handled, and what customers can expect throughout the process. It applies to purchases made through https://www.elitevaultsupply.us/.
1. Return Eligibility
Customers may request a return within 30 days after the date of delivery for eligible purchases.
To qualify for a standard return, an item should meet the following conditions:
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It must be unused, unwritten on, unaltered, and in its original condition.
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It should be returned with its original packaging, labels, and included accessories, where reasonably possible.
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It must not show signs of intentional damage, excessive handling, or use beyond what is reasonably necessary to inspect it.
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The return request must be submitted within the applicable 30-day period.
Because our products include paper-based stationery and decorative materials, condition is particularly important. Notebooks should not contain writing, removed pages, or markings. Journaling stickers should remain unused and substantially intact. Paper washi tape should not have been extensively unwound, cut, or applied to other surfaces.
We understand that customers may need to inspect an item before deciding whether it meets their expectations. Reasonable inspection does not automatically disqualify an item from consideration.
2. Products That Arrive Damaged, Defective, or Incorrect
If an order arrives with damaged, defective, or incorrect merchandise, please contact us as soon as reasonably possible.
Examples may include:
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A notebook arriving with torn, heavily creased, or detached pages.
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A sticker sheet arriving with substantial printing defects or damage.
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Paper washi tape arriving crushed, contaminated, or materially different from the item ordered.
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A package containing the wrong product, design, quantity, or variation.
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Products damaged during transportation or delivery.
To help us assess the issue, please provide your order number, a brief explanation, and clear photographs of the affected item and its packaging when available.
We will review the information and determine an appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement, repair where appropriate, refund, or another legally available remedy.
Customers are not required to accept store credit or a replacement where applicable law gives them the right to another remedy.
3. Change-of-Mind Returns
We may accept eligible change-of-mind returns within the 30-day period described above.
A change-of-mind return may apply when a customer:
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Selects a different notebook style than intended.
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Decides that a sticker design or washi tape pattern is not suitable for a project.
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No longer needs an item after placing an order.
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Changes their preference regarding a product's color, appearance, or intended use.
For change-of-mind returns, the product must satisfy the condition requirements in this policy. Unless otherwise required by law or expressly agreed by us, the customer is responsible for the cost of return shipping.
Original shipping charges, if any, are not automatically refundable for a voluntary change-of-mind return.
This voluntary return arrangement does not limit any rights that customers may have under applicable consumer-protection laws.
4. Non-Returnable or Limited-Return Items
Certain items may not qualify for a standard change-of-mind return when their condition has been altered after delivery.
Examples include:
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Used or partially consumed rolls of washi tape.
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Sticker sheets with stickers removed or applied.
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Notebooks containing handwriting, drawings, personal notes, or other marks.
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Items damaged through improper storage, handling, or use after delivery.
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Products that have been modified or combined with other materials.
This section does not exclude returns, refunds, or other remedies for products that are defective, damaged on arrival, incorrectly supplied, or otherwise subject to a mandatory remedy under applicable law.
5. How to Request a Return
To begin a return, contact our customer service team at:
Email: [email protected]
Please include:
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Your full name.
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Your order number.
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The email address used when placing the order.
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The product or products you wish to return.
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The reason for the return.
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Photographs or other supporting information, if the item arrived damaged, defective, or incorrect.
Our team will review your request and provide instructions. Please do not send merchandise to us before receiving return instructions, as this helps ensure that your package can be identified and processed correctly.
6. Return Shipping and Packaging
For approved change-of-mind returns, customers are generally responsible for return shipping costs unless we state otherwise.
If the return concerns an item that arrived damaged, defective, or incorrect, we will review the circumstances and provide an appropriate return or resolution arrangement consistent with applicable law.
When preparing an approved return:
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Use protective packaging to prevent bending, tearing, moisture exposure, or other transit damage.
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Keep small stationery components together where possible.
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Include the return authorization or identifying information provided by our customer service team.
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Use a trackable shipping service when reasonably available.
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Retain your shipping receipt until the return has been processed.
Elite Vault Supply is not responsible for loss or damage caused by inadequate packaging during a customer-arranged return shipment, except where applicable law provides otherwise.
7. Refund Review and Processing
After a returned item is received, we will inspect it to determine whether it meets the applicable return conditions.
If the return is approved, the refund will generally be issued to the original payment method. We do not ordinarily substitute store credit for a refund unless the customer agrees or the law permits that arrangement.
We aim to initiate approved refunds within 5–10 business days after the return has been reviewed. The time required for the funds to appear in the customer's account may depend on the payment provider, card issuer, or financial institution.
If a refund is delayed beyond the expected period, customers may contact us with their order number for assistance.
8. Order Cancellations
If you need to cancel an order, please contact us promptly at [email protected].
We will make reasonable efforts to stop an order that has not yet entered processing or shipment. Once an order has been packed, dispatched, or handed to a carrier, cancellation may no longer be possible. In that situation, customers may request a return after delivery, subject to this policy and applicable law.
Where we cannot fulfill an order within the time represented or otherwise required by applicable law, we will provide the legally required notice and cancellation or refund options.
9. Refunds for Unshipped Orders
If we are unable to ship an order, we will notify the customer and provide the options required by applicable law. Where a customer is entitled to cancel an unshipped order, we will issue a refund for the amount paid for the unshipped merchandise, including applicable shipping charges and other amounts that must legally be returned.
10. Consumer Rights
Nothing in this policy is intended to waive, exclude, or restrict rights that cannot legally be waived.
Customers may have rights under applicable federal and state laws, including the Florida Deceptive and Unfair Trade Practices Act, where applicable. Any remedy required by law will be provided in accordance with the relevant legal requirements.
11. Contact for Returns and Refunds
For questions about a return, refund, replacement, or order cancellation, please contact:
Elite Vault Supply
NS ONE LLC
6550 St. Augustine Road, Suite 304
Jacksonville, FL 32217
United States
Email: [email protected]
Contact Person: Jannette Angella Campbell