Terms of service

Welcome to Elite Vault Supply. These Terms of Service govern access to and use of https://www.elitevaultsupply.us/, including browsing, purchasing, and communicating with our store.

The website is operated by NS ONE LLC, located at 6550 St. Augustine Road, Suite 304, Jacksonville, FL 32217, United States.

By visiting our website or placing an order, you agree to comply with these Terms of Service. Please read them carefully before using the store. If you do not agree with these terms, you should discontinue use of the website.

1. About Elite Vault Supply

Elite Vault Supply offers stationery and creative journaling products, including paper washi tape, decorative journaling stickers, notebooks, and related supplies.

Our goal is to provide customers with useful and visually appealing products for personal organization, note-taking, journaling, crafting, planning, and creative projects.

References to "we," "us," "our," or "Elite Vault Supply" mean NS ONE LLC, the operator of this website. References to "you," "your," or "customer" mean any person who visits, accesses, or purchases from the website.

2. Eligibility and Acceptable Use

By using our website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use the website only for lawful purposes. You must not:

• Use the website to engage in fraud or other unlawful activity.

• Attempt to interfere with website operations or security.

• Introduce malicious software, harmful code, or unauthorized scripts.

• Attempt to access restricted systems, accounts, or information.

• Copy, scrape, or extract website content through unauthorized means.

• Misuse promotional offers, payment systems, or customer-service channels.

• Submit false, misleading, or fraudulent order information.

We may restrict or suspend access where we reasonably believe that a user has violated these terms or poses a risk to the website, our customers, or our business.

3. Product Information and Descriptions

We make reasonable efforts to describe our products accurately and present clear product information.

Because our catalog includes printed and paper-based stationery, certain visual differences may occur due to:

• Screen brightness and display calibration.

• Differences between devices and browsers.

• Lighting conditions in product photography.

• Printing and manufacturing variations.

• Differences in paper texture, finish, or material appearance.

For example, a washi tape pattern or sticker color may appear slightly different on one screen compared with another. These minor presentation differences do not necessarily indicate that the product is defective.

Product dimensions, quantities, materials, and other specifications should be reviewed before checkout. If a product listing contains a material error, we reserve the right to correct the information and contact affected customers where appropriate.

4. Product Availability

All products are offered subject to availability.

A product appearing on the website does not guarantee that it will remain available at the moment an order is submitted. Inventory levels may change due to demand, supplier availability, or operational circumstances.

If an item becomes unavailable after an order is placed, we may contact you to discuss an appropriate solution, which may include cancellation and a refund for the affected item.

We reserve the right to discontinue products, adjust product selections, or limit quantities where reasonably necessary, subject to applicable law and any confirmed contractual obligations.

5. Prices, Currency, and Taxes

Prices displayed on the website are presented in the currency indicated at checkout.

We may update prices from time to time. A price change will not ordinarily alter the price of an order that has already been accepted, except where a correction is necessary to address an obvious pricing or technical error and applicable law permits the correction.

Applicable taxes, if any, will be calculated or displayed during checkout as required by law.

Customers are responsible for reviewing the order summary, including product prices, shipping charges, taxes, and the final amount due, before submitting payment.

6. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products under these Terms of Service.

After an order is submitted, you may receive an automated confirmation acknowledging that the order details have been received. An automated confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We may decline, cancel, or request additional verification for an order where reasonably necessary, including circumstances involving:

• Suspected fraud or unauthorized payment activity.

• Incorrect or incomplete shipping information.

• Product unavailability.

• An obvious pricing or listing error.

• Technical problems affecting the transaction.

• Other lawful business or security reasons.

If we cancel an order after payment has been collected, we will arrange an appropriate refund in accordance with applicable law.

7. Payment Authorization

Customers must provide accurate and complete payment information and use a payment method they are authorized to use.

Payment processing may be performed by third-party payment providers. We do not control all aspects of their systems, authorization procedures, or account policies.

An order may remain unprocessed while payment authorization is pending or while a transaction is being reviewed for security reasons.

8. Shipping and Delivery

Shipping terms, charges, order-processing information, and delivery arrangements are described in our Shipping Policy.

Our standard shipping structure is:

• Free shipping for qualifying orders of $10.00 or more.

• $5.99 shipping for orders below $10.00.

Unless otherwise stated at checkout, the shipping threshold is based on the merchandise subtotal before applicable taxes and shipping charges.

Delivery estimates are provided as guidance and may be affected by carrier operations, weather, holidays, address accuracy, or other circumstances outside our reasonable control.

We will handle shipment delays and unfulfilled orders in accordance with applicable federal and state requirements.

9. Returns, Refunds, and Exchanges

Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms of Service.

Customers should review that policy before completing a purchase. It explains eligibility requirements, return procedures, damaged or incorrect items, refund processing, and other relevant matters.

Nothing in our policies is intended to remove rights that consumers may have under applicable law.

10. Promotions and Discounts

From time to time, we may offer discounts, promotional codes, or special offers.

Unless expressly stated otherwise:

• Promotions are subject to the terms displayed with the offer.

• A promotional code must be entered correctly before checkout is completed.

• Offers may be limited by time, quantity, product, or customer eligibility.

• Promotions may not be combined unless expressly permitted.

• Expired or invalid promotional codes may not be applied retroactively.

We reserve the right to correct promotional errors and address suspected misuse, subject to applicable law.

11. Intellectual Property

The website and its original content, including text, graphics, product descriptions, logos, page layouts, photographs, and other materials, are owned by or licensed to NS ONE LLC or the relevant rights holders.

These materials are protected by applicable intellectual-property laws.

You may access and use website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publicly display, commercially exploit, or create derivative works from protected content without prior written permission, except where permitted by law.

The names, trademarks, and logos of third parties remain the property of their respective owners.

12. Customer Communications and Submissions

If you send us a review, suggestion, comment, inquiry, or other content, you are responsible for ensuring that the material is lawful and does not infringe another person's rights.

You must not submit content that is threatening, deceptive, defamatory, abusive, discriminatory, or otherwise unlawful.

Where you voluntarily submit suggestions or general feedback, you grant us permission to use that feedback for reasonable business-improvement purposes without compensation, unless prohibited by law or otherwise agreed in writing.

Personal information contained in your communications will be handled in accordance with our Privacy Policy.

13. Third-Party Services

Our store may rely on third-party services for payment processing, hosting, analytics, fraud prevention, and shipping.

Your use of a third-party service may be subject to separate terms and policies. We are not responsible for independent third-party services to the extent that responsibility cannot legally be imposed on us.

This provision does not limit any responsibility we may have for services or obligations that we control or are legally responsible for.

14. Website Availability and Maintenance

We aim to keep our website accessible and functioning properly. However, uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, updates, technical faults, hosting interruptions, security events, or circumstances beyond our reasonable control.

We may modify, suspend, or discontinue website features where reasonably necessary, subject to applicable legal obligations.

15. Disclaimer of Certain Warranties

To the extent permitted by applicable law, the website and its general informational content are provided on an "as available" basis.

We do not guarantee that every website feature will always be uninterrupted, error-free, or compatible with every device or browser.

This disclaimer does not exclude any product warranty, consumer guarantee, or other right that cannot legally be excluded or limited.

16. Limitation of Liability

To the maximum extent permitted by applicable law, NS ONE LLC will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from a user's unauthorized or improper use of the website.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for rights and remedies that consumers are legally entitled to exercise.

Where a limitation is legally permitted, our responsibility will be assessed in light of the circumstances, the nature of the transaction, and the applicable legal requirements.

17. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or reasonable expenses arising directly from your unlawful use of the website, your material breach of these terms, or your infringement of another person's rights.

This provision does not require you to indemnify us for losses caused by our own conduct where applicable law does not permit such a requirement.

18. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles that would require the application of another jurisdiction's laws.

Where legally permitted, disputes arising from the use of this website or purchases made through it may be brought before the competent courts located in Florida.

Nothing in this section prevents a consumer from exercising a mandatory right to bring a claim in another forum where applicable law provides that right.

19. Changes to These Terms

We may update these Terms of Service when our products, website features, business operations, or legal obligations change.

The revised version will be published on this page with an updated effective date. Continued use of the website after an update becomes effective constitutes acceptance of the revised terms to the extent permitted by law.

20. Contact Information

For questions about these Terms of Service, orders, or website use, please contact:

Elite Vault Supply
NS ONE LLC
6550 St. Augustine Road, Suite 304
Jacksonville, FL 32217
United States
Email: [email protected]
Contact Person: Jannette Angella Campbell