Privacy policy

Elite Vault Supply respects the privacy of every visitor and customer. Whether you are browsing decorative washi tape, choosing stickers for a journal, or purchasing a notebook for everyday planning, we understand that you expect your personal information to be handled responsibly.

This Privacy Policy describes how NS ONE LLC, operating the Elite Vault Supply website at https://www.elitevaultsupply.us/, may collect, use, disclose, store, and protect information obtained through our online store and customer-service communications.

By accessing or using our website, you acknowledge the practices described in this policy, subject to any rights or choices available to you under applicable law.

1. Information We Collect

The information we collect depends on how you interact with our website.

A. Personal and Contact Information

When you place an order, create an account, submit a form, or contact customer service, we may collect information such as:

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number, if provided.

  • Order details and purchase history.

  • Information you voluntarily include in a customer-service message.

This information helps us identify your order, communicate with you, and arrange delivery.

B. Transaction Information

When you purchase products from our store, we may collect or receive transaction-related information, including:

  • Items purchased.

  • Product quantities and selected variations.

  • Order totals and applicable shipping charges.

  • Payment status.

  • Transaction identifiers.

  • Refund and cancellation records.

Payment card details and other sensitive payment credentials are generally processed by the payment service provider used at checkout. We do not intend to collect or retain complete payment-card security details through ordinary customer-service communications.

C. Technical and Usage Information

When you visit our website, certain information may be collected automatically, depending on the website technologies and services in use. This may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Pages visited and approximate visit times.

  • Referring website or page.

  • Website interactions and navigation activity.

  • Cookie identifiers and similar technical data.

This information helps us understand how visitors use the store and identify technical issues.

2. How We Use Personal Information

We use collected information for legitimate business purposes, including:

Order Fulfillment: To confirm purchases, process transactions, prepare orders, arrange delivery, and provide order updates.

Customer Support: To respond to questions about notebooks, stickers, washi tape, shipping, returns, refunds, and other store matters.

Account and Website Management: To maintain customer accounts where available, support website functionality, and remember relevant preferences.

Payment and Fraud Prevention: To coordinate payment processing, verify transactions, detect suspicious activity, and protect the store and its customers.

Service Improvement: To review product interest, understand browsing patterns, improve website navigation, and make the shopping experience more useful.

Legal and Compliance Purposes: To maintain business records, respond to lawful requests, resolve disputes, and comply with applicable legal obligations.

Marketing Communications: Where permitted by law and consistent with your preferences, we may send product updates, promotional information, or store announcements. You may opt out of marketing emails at any time.

3. Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, tags, or similar technologies.

These technologies may help us:

  • Keep shopping-cart information available during a visit.

  • Remember certain website preferences.

  • Understand website traffic and performance.

  • Identify technical errors.

  • Measure the effectiveness of promotional campaigns.

  • Improve the overall browsing experience.

You can manage cookies through your browser settings. Blocking certain cookies may affect shopping-cart functions, checkout features, or other parts of the website.

Where legally required, we will provide applicable cookie notices and choices.

4. When We Share Information

We do not sell personal information in exchange for money as part of our ordinary store operations. We may share information with service providers when reasonably necessary to operate the business.

These parties may include:

  • Payment processors and payment service providers.

  • Shipping carriers and delivery services.

  • Website hosting and e-commerce technology providers.

  • Customer-support and communication platforms.

  • Website analytics and security providers.

  • Professional advisers, accountants, or legal representatives.

  • Government agencies or law-enforcement authorities when disclosure is legally required.

We seek to limit the information shared to what is reasonably necessary for the relevant purpose. Service providers may be subject to contractual, legal, or professional confidentiality and security obligations.

5. Payment Security

Payments submitted through our store may be handled by third-party payment processors. Their processing of payment information is governed by their own privacy and security practices.

Customers should review the applicable payment provider's terms and privacy information when completing a transaction.

We do not request that customers send full payment-card numbers, security codes, account passwords, or other sensitive financial credentials through ordinary email.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Depending on the services used, safeguards may include access restrictions, secure website connections, service-provider security controls, and internal procedures for handling customer information.

No online platform, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should also protect their own email accounts, devices, and passwords.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including:

  • Completing and documenting transactions.

  • Providing customer service.

  • Managing returns, refunds, and disputes.

  • Maintaining accounting and business records.

  • Meeting legal and regulatory requirements.

  • Protecting the rights and legitimate interests of the business and its customers.

When information is no longer reasonably needed, we may delete it, anonymize it, or securely dispose of it, subject to applicable retention obligations.

8. Your Privacy Choices and Rights

Depending on your location and the laws that apply, you may have rights to:

  • Request access to certain personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Opt out of certain marketing communications.

  • Withdraw consent where processing is based on consent.

  • Ask questions about how your information is handled.

To submit a privacy request, contact [email protected]. We may need to verify your identity before responding to certain requests.

We will review and respond to requests in accordance with applicable legal requirements. Some information may need to be retained for legitimate business, security, transaction, or legal purposes.

9. Florida Privacy and Data Protection Laws

We aim to handle personal information in a manner consistent with applicable Florida privacy and data-security requirements.

Florida's data privacy framework, including the Florida Digital Bill of Rights in Chapter 501, Part V of the Florida Statutes, applies only to businesses and processing activities that meet the law's scope and applicability requirements. It does not automatically apply to every business operating in Florida.

Where a particular privacy law applies to our business and a customer's information, we will honor the rights, disclosures, and obligations required by that law.

We also take account of applicable requirements concerning the protection of confidential personal information and data-breach response.

10. Third-Party Websites and Services

Our website may contain links, embedded features, payment interfaces, or other services operated by third parties.

When you leave our website or interact directly with an external service, that third party may collect information under its own privacy policy. Elite Vault Supply does not control every external website's content, security practices, or data-handling procedures.

We encourage customers to review third-party privacy notices before submitting personal information to those services.

11. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children under 13 without the consent required by applicable law.

If we become aware that personal information has been collected from a child in circumstances where collection was not permitted, we will take reasonable steps to address the information in accordance with applicable requirements.

Parents or guardians who believe a child has submitted personal information may contact us at [email protected].

12. Marketing Preferences

If you receive promotional emails from us, you may unsubscribe using the instructions included in the message or contact our customer service team.

Please understand that opting out of promotional communications does not necessarily stop essential transactional messages, such as order confirmations, shipping notices, refund updates, or important service communications.

13. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business practices, website features, service providers, or applicable laws.

The updated version will be published on this page with a revised effective date. We encourage visitors to review this policy periodically.

14. Contact Us About Privacy

For questions, requests, or concerns about personal information, please contact:

Elite Vault Supply – Privacy Inquiries
NS ONE LLC
6550 St. Augustine Road, Suite 304
Jacksonville, FL 32217
United States
Email: [email protected]
Contact Person: Jannette Angella Campbell